Shipping Policy
At Selmori, we are committed to delivering your order as quickly, safely, and smoothly as possible. Please review our Shipping Policy below for information about processing times, estimated delivery times, tracking, shipping fees, and customs clearance.
Warm Tips
Due to special reasons in Canada, some packages may be delayed by 3-5 days.
If you have any logistic problems, please contact us, and we will solve them properly for you.
Logistics Methods: Air freight, dedicated line parcel, etc.
Special Contidtions
Order Processing
Processing Time: Most in-stock orders are processed within 1-3 business day.
Some made-to-order, customized, pre-order, or high-demand items may require additional preparation time. Where applicable, the estimated processing time will be stated on the relevant product page.
Holiday Notice: Processing times may be slightly extended during major public holidays, peak sales periods, or periods of unusually high order volume.
Order Confirmation: Once your order has been successfully placed, you will receive an order confirmation email from Selmori.
Shipping Methods and Fees
Selmori currently provides Standard Shipping only.
| Destination | Shipping Method | Shipping Fee |
|---|---|---|
| United States | Standard Shipping | $12.99 |
| International destinations | Standard Shipping | $9.99 |
Shipping availability and the final shipping fee will be displayed at checkout. Additional charges may apply to certain remote regions or destinations with unusually high shipping costs.
Estimated Shipping Time
Total estimated delivery time = Processing time + Shipping time
The estimates below refer to shipping time after the order has been dispatched. They are based on typical recent delivery performance and are provided for reference only.
| Destination | Estimated Shipping Time |
|---|---|
| United States | 5–8 business days |
| United Kingdom | 4–6 business days |
| Canada | 7–9 business days |
| Romania | 6–10 business days |
| Italy | 5–8 business days |
| France | 3–5 business days |
| Australia | 7–25 business days |
| Croatia | 6–10 business days |
| Spain | 5–8 business days |
| India | 7–25 business days |
| Mexico | 8–12 business days |
| Sweden | 6–9 business days |
| Netherlands | 6–10 business days |
| Portugal | 6–10 business days |
| Greece | 8–11 business days |
| Egypt | 7–25 business days |
| Brazil | 15–25 business days |
| Rest of the world | 10–15 business days |
Delivery times are estimates only and are not guaranteed. Actual delivery times may vary depending on the destination, customs clearance, local courier operations, weather conditions, transportation disruptions, public holidays, or peak shipping seasons.
Special Delivery Notices
Brazil: Due to changes in Brazilian customs and tax clearance procedures, some inbound packages may be held for inspection or experience delayed release. Delivery may take an additional 1–2 weeks in some cases.
Canada: Some packages sent to Canada may experience an additional delay of approximately 3–5 business days due to local transportation or clearance conditions.
Order Tracking
Once your order has shipped, you will receive a shipping confirmation email containing your tracking number.
Please allow 1–2 business days after dispatch for the tracking information to become available or show its first update.
You can use the tracking number provided in the email to follow your package during transit.
Shipping Origin
Orders are shipped from Selmori’s international fulfillment center, allowing us to efficiently deliver our latest styles to customers worldwide.
Duties and Taxes
For most destinations, customers are not typically charged additional customs duties or import taxes. However, customs policies vary by country and region.
If local customs duties, import taxes, handling charges, or other clearance fees are imposed by the destination country, these charges are the responsibility of the recipient.
Customers are responsible for cooperating with local customs or the delivery carrier when additional information or payment is required for clearance.
Incorrect Addresses and Undeliverable Packages
Please make sure that your name, telephone number, postal code, and complete shipping address are correct before placing your order.
Selmori is not responsible for delays, failed deliveries, or losses caused by incorrect or incomplete information provided at checkout.
If a package is returned due to an incorrect address, unsuccessful delivery attempts, failure to collect the package, or failure to complete customs clearance, additional reshipping fees may apply.
Delivery Delays
Although we do our best to deliver orders within the estimated timeframe, occasional delays may occur due to circumstances outside Selmori’s reasonable control, including:
- Customs inspections or clearance delays
- Transportation or flight disruptions
- Severe weather
- Local courier delays
- Public holidays
- Peak seasonal demand
- Incorrect or incomplete delivery information
If your package is delayed, please contact our support team so we can help you check its latest status.
Need Help?
If you have any questions about shipping, tracking, or delivery, please contact us:
Email: service@selmori.com
WhatsApp: +1 213-281-8839