Shipping Policy

At Selmori, we are committed to delivering your order as quickly, safely, and smoothly as possible. Please review our Shipping Policy below for information about processing times, estimated delivery times, tracking, shipping fees, and customs clearance.

Logistics Methods: Air freight, dedicated line parcel, etc.

Order Processing

Processing Time: Most in-stock orders are processed within 1 day.

Some made-to-order, customized, pre-order, or high-demand items may require additional preparation time. Where applicable, the estimated processing time will be stated on the relevant product page.

Holiday Notice: Processing times may be slightly extended during major public holidays, peak sales periods, or periods of unusually high order volume.

Order Confirmation: Once your order has been successfully placed, an order confirmation email will be sent to the email address provided with your order. If you provided only a phone number and no email address, you will not receive an order confirmation email.

Shipping Methods and Fees

Selmori currently provides Standard Shipping only.

Free Shipping on Orders $200+

For orders under $200, the following shipping fees apply:

Shipping availability and the final shipping fee will be displayed at checkout.

Estimated Shipping Time

Total estimated delivery time = Processing time + Shipping time

The estimates below refer to shipping time after dispatch and exclude order processing time. They are based on published transit times for selected YunExpress services. Availability and timing depend on the shipping service used and the delivery address.

Destination	Estimated Shipping Time
United States	5–8 days
Canada	5–7 days
Mexico	8–12 days
Brazil	15–20 days
Peru	15–23 days
United Kingdom	3–5 days
France	3–5 days
Germany	4–6 days
Italy	5–8 days
Spain	5–8 days
Netherlands	3–6 days
Belgium	3–6 days
Austria	5–8 days
Portugal	5–8 days
Ireland	6–10 days
Sweden	5–7 days
Denmark	5–7 days
Finland	6–10 days
Norway	8–10 days
Switzerland	6–9 days
Poland	6–8 days
Czech Republic	6–10 days
Romania	6–10 days
Croatia	6–10 days
Greece	8–12 days
Bulgaria	6–10 days
Hungary	7–14 days
Luxembourg	7–14 days
Slovakia	6–10 days
Slovenia	6–10 days
Estonia	6–10 days
Latvia	6–10 days
Lithuania	6–10 days
Cyprus	8–12 days
Australia	3–7 days
New Zealand	6–10 days
Japan	4–5 days
South Korea	6–8 days
Singapore	6–7 days
Malaysia (East Malaysia)	8–10 days
Thailand	5–8 days
Philippines	5–6 days
Vietnam	8–10 days
Pakistan	11–13 days
Azerbaijan	13–15 days
United Arab Emirates	6–10 days
Saudi Arabia	8–12 days
Kuwait	8–12 days
Qatar	8–12 days
Bahrain	8–12 days
Jordan	10–14 days
Lebanon	8–12 days
Israel (pickup service)	6–10 days
Turkey	6–10 days
South Africa	8–12 days
Egypt	13–16 days
Morocco	10–15 days
Nigeria	13–16 days
Ghana	13–16 days
Kenya	13–16 days
Uganda	13–16 days
Tanzania	11–13 days
Rwanda	9–13 days
Angola	11–13 days
India and other destinations	Please contact us for an estimate.

Shipping estimates exclude weekends and public holidays. Delivery times are estimates only and are not guaranteed. Actual delivery times may vary due to customs clearance, local courier operations, remote delivery locations, weather, transportation disruptions, or peak shipping seasons.

Delivery to Israel under the service listed above is to a local pickup point. The Malaysia estimate applies to East Malaysia only.

For destinations not listed above, please contact service@selmori.com to confirm shipping availability and an estimated delivery time before placing your order.

Order Tracking

Once your order has shipped, a shipping confirmation email containing your tracking number will be sent to the email address provided with your order. If you did not provide an email address, please contact service@selmori.com for help accessing your tracking details.

Please allow 1–2 days after dispatch for the tracking information to become available or show its first update.

You can use the tracking number provided in the email to follow your package during transit.

Shipping Origin

Orders are shipped from Selmori’s international fulfillment center, allowing us to efficiently deliver our latest styles to customers worldwide.

Duties and Taxes

For most destinations, customers are not typically charged additional customs duties or import taxes. However, customs policies vary by country and region.

If local customs duties, import taxes, handling charges, or other clearance fees are imposed by the destination country, these charges are the responsibility of the recipient.

Customers are responsible for cooperating with local customs or the delivery carrier when additional information or payment is required for clearance.

Incorrect Addresses and Undeliverable Packages

Please make sure that your name, telephone number, postal code, and complete shipping address are correct before placing your order.

Selmori is not responsible for delays, failed deliveries, or losses caused by incorrect or incomplete information provided at checkout.

If a package is returned due to an incorrect address, unsuccessful delivery attempts, failure to collect the package, or failure to complete customs clearance, additional reshipping fees may apply.

Delivery Delays

Although we do our best to deliver orders within the estimated timeframe, occasional delays may occur due to circumstances outside Selmori’s reasonable control, including:

• Customs inspections or clearance delays
• Transportation or flight disruptions
• Severe weather
• Local courier delays
• Public holidays
• Peak seasonal demand
• Incorrect or incomplete delivery information

If your package is delayed, please contact our support team so we can help you check its latest status.

Need Help?

If you have any questions about shipping, tracking, or delivery, please contact us:

Email: service@selmori.com
WhatsApp: +1 213-281-8839